1-888-70-4BABY (704-2229)
 
Helping patients to achieve a successful pregnancy.

UPDATED:  June 23, 2020 11:30AM PST

IMPORTANT – PATIENT PORTAL ACCESS CHANGE – EFFECTIVE JUNE 29, 2020
Effective June 29, 2020 your current portal access at www.victoriafertility.com will become “read only” and you will need to set-up a new patient portal via www.pacificfertility.ca.  A message will be sent via correspondence to you to provide you with instructions on how to access your new patient portal.

Mobile App:

  • If you currently access your patient portal through the mobile app, you will need to re-download it and retrieve your new app code from PCRM patient portal via a desktop computer.

 Important Information to Note:

  • You will still have access to any records dated prior to June 28, 2020 in the PCRM Victoria Fertility patient portal (www.victoriafertility.com). These records will be read only and will not be available in your new patient portal.
  • You will no longer be able to correspond with PCRM Victoria Fertility staff via your previous patient portal but can do so via your new PCRM patient portal.
  • If you are an existing patient of both PCRM Vancouver and PCRM Victoria Fertility, your PCRM Vancouver login details will remain the same.

If you have any questions concerns regarding this change please contact PCRM at 604-422-7276 or email info@pacificfertility.ca

 

UDPATED:  MAY 11, 2020 12:30PST

If you are a patient wishing to proceed with fertility treatments, please contact us with cycle day one of your period to prepare for treatment.  Below outlines when to notify the clinic with cycle day one of your period:

In Vitro Fertilization (IVF):  
Any patient who wishes to proceed with IVF treatment, please contact the office on cycle day 1 of your period
Frozen Embryo Transfer (FET): 
Any patient who wishes to proceed with FET treatment, please contact the office on cycle day 1 of your period
Intrauterine Insemination (IUI): 
Any patient wishing to proceed with IUI treatment, please contact the office with your cycle day 1 via your patient portal, June 1, 2020 onwards.

The best way to notify us of the above is to send a message to us through correspondence in your patient portal.  Our phones currently have limited staffing.

Office Hours:
May 19 to June 7: 
7am to 12noon, Monday to Friday
June 8th onwards: 
7am to 3:30pm, Monday to Friday
Saturdays, starting June 13: 
7am to 10am, procedures only & some treatment monitoring)

Emergencies:  We will be continuing to provide emergency assistance to patients who are in the middle of treatment or have early pregnancy complications.

If you are in an emergency situation, please call:  604-341-5764

COVID-19 Clinical Operations Response Policy 


UPDATE:  MAY 5, 2020 3:10PM PST

PCRM-VFC is currently seeking approval from its governing bodies to resume operations.  Since fertility procedures take time to set up, we should start preparing for the possibility of resuming fertility treatments at our clinic in the near future.

If you are a patient wishing to proceed with fertility treatments in the coming weeks, you should contact us with cycle day one of your period to prepare for treatment.  Below outlines when to notify the clinic with cycle day one of your period:

In Vitro Fertilization (IVF):  
Any patient who wishes to proceed with IVF treatment, please contact the office on cycle day 1 of your period
Frozen Embryo Transfer (FET): 
Any patient who wishes to proceed with FET treatment, please contact the office on cycle day 1 of your period
Intrauterine Insemination (IUI): 
Any patient wishing to proceed with IUI treatment, please contact the office with your cycle day 1 via your patient portal, at present we do not have a start date for IUI treatments

The best way to notify us of the above is to send a message to us through correspondence in your patient portal.  Our phones currently have limited staffing.

Emergencies:  We will be continuing to provide emergency assistance to patients who are in the middle of treatment or have early pregnancy complications.

If you are in an emergency situation, please call:  604-341-5764

 

APRIL 30, 2020 9:05AM PST

What’s happening to Fertility Treatments in Canada?

The American Society of Reproductive Medicine (ASRM) published an update last week urging regulators to consider fertility treatments as essential services.  The Canadian Fertility and Andrology Society (CFAS) has released a similar guidance document this week.

In the last week, we have directed our energies at ensuring we have the right personal protective equipment for patient and staff safety, while also keeping the needs of the front line health care workers in mind.  We made sure that any purchased PPE would not impact hospitals or primary health care sites. 


We have now continued the work to ensure that our re-opening of clinics is successful – mapping out patient care areas, ensuring one-way flow, and setting up cleaning protocols to disinfect all high touch areas, and care areas to minimize any potential spread of the pandemic.
 
Screening:  We will be undertaking two levels of screening.  The first is before patients and staff arrive at the clinic.  Anyone with exposures, or risk, will have their visits re-scheduled.  As well, we will be continuing to provide as much telephone consultation and follow up as possible, to minimize contact.  Staff will similarly be screened.  Everyone in the clinic will be given a daily ‘screening’ sticker so that there are visual cues to remind people that they are low risk, but also remind them to be vigilant in all aspects of social distancing and hand hygiene.

Opening:  Nobody currently knows when elective services will re-open, but we are monitoring the situation daily and when it is safe and to re-open, we will.  There are hints from all governments that May will be a month where society gradually opens services. 

Emergencies:  We will be continuing to provide emergency assistance to patients who are in the middle of treatment or have early pregnancy complications.

If you are in an emergency situation, please call:  604-341-5764

UPDATE:  APRIL 23, 2020 9:00AM PST

What are we doing?
At PCRM, our Directors are keeping a close eye on the COVID-19 pandemic and the government announcements regarding “flattening the curve”.  As the situation is fluid, PCRM has begun a proactive plan to ensure that we can reopen in a safe and effective manner when our Regulators and Ministries of Health give us permission to do so.  We are currently working to ensure we have adequate stock of Personal Protective Equipment (PPE) like gloves, masks, and hand sanitizer so that when PCRM resumes operations, our patients and staff will be safe.

What can you expect when we reopen?
We are focusing on two things:

  1. Making our environment safe for you and our staff. 
  2. Designing a system of infection prevention so that if another COVID spike hits, we may be able to continue operations safely

We expect that we will have to continue with modified operations to continue to work towards minimizing the spread of COVID-19.  For example, we will continue to offer consultations and most follow up appointments via telemedicine for as long as possible.  We will continue to screen all patients who require in-office appointments and fertility treatments for COVID-19 symptoms and ask that patients refrain from bringing in partners, family members or children to appointments for the safety of others and our staff.  People that have risk factors or symptoms will not be able to have their care at the current time – all patients and all staff must be screened daily and re-screened at every junction.  We will also be taking a close look at our physical space to make sure that physical distancing is key at all times.

What Treatments will we offer?
We are hoping to offer the full range of fertility services to our patients.  There is no current evidence that pregnancy should be avoided, unless a patient has compromise of their immune system or cardiac/pulmonary issues that make getting pregnant dangerous in the COVID era.

When can we expect re-opening?
At this point, nobody knows.  As soon as British Columbia and Alberta Public Health offices say it is safe, we will resume operations with the proper safety protocols in mind.

What can you do as a patient?
PCRM acknowledges that this has been a very difficult time for our patients and we encourage you to continue to practice COVID-19 physical distancing recommendations and stay home as much as possible so that when we do resume treatments you are healthy to begin your fertility journey.  It is also important that each of you continue to connect with your friends, family members and online support groups whenever possible.  We would like to remind all of you that we truly are in this together.

Emergencies:  We will be continuing to provide emergency assistance to patients.  If you are in an emergency situation, please call:  604-341-5764

 

UPDATE:  APRIL 7, 2020 10:55AM PST

As you are aware, PCRM has paused all fertility treatments due to the COVID-19 pandemic but we are still here to help you build your family.

Some of our physicians are currently offering consultations and follow up appointments by telephone and we continue to accept new referrals.  Telemedicine has allowed us to connect with our current patients and meet new patients who want to learn more about their fertility testing, treatment and what the next steps will be for you.  When PCRM is able to resume operations, you can be more prepared and ready by planning now.

If you require a prescription refill, please contact us by emailing crisisvfc@pacificfertility.ca

If you already have an appointment with us, one of our staff members will be in touch to adjust your appointment to a telemedicine appointment where appropriate.  There will be some appointment types, like ultrasound appointments, that will need to be rescheduled once the clinic reopens.

At this time it is uncertain when PCRM will reopen as this will be at the discretion of our governing health authorities and the provincial government, as well as how the pandemic evolves over the next several weeks.

Emergencies:  We will be continuing to provide emergency assistance to patients who are in the middle of treatment or have early pregnancy complications.  
If you are in an emergency situation, please call:  604-341-5764

UPDATE:  MARCH 22, 2020 10:20AM PST

Some important new measures:  We are working on a plan to continue to provide consultation and follow up by telephone – we will have a system in place shortly to address this.  If you have questions that cannot wait, please email crisisvfc@pacificfertility.ca

Emergencies:  We will be continuing to provide emergency assistance to patients who are in the middle of treatment or have early pregnancy complications. 
If you are in an emergency situation, please call:  604-341-5764

UPDATE:  MARCH 20, 2020 8:00AM PST

We deeply regret to inform you that PCRM VFC is temporarily closed.  Our first priority is the health and safety of our staff and patients.  With the guiding recommendations from Public Health officials and our abundance of caution we have made this very difficult closure decision.  The closure is going to be temporary and the duration is undetermined at this time.  Our ability to offer services will be re-evaluated daily as updates on the pandemic become available.  We are trying our best to notify each patient in active treatment as soon as we can.  Emergency on-call physicians will still be available.  Please check our website and social platforms daily, as we will endeavor to update you as best we can while the course of the pandemic changes.

UPDATE:  MARCH 18, 2020 5:45AM PST

Both Alberta and British Columbia have declared a public health emergency in an effort to restrict the congregation of people, and keep individuals from being infected, or spreading infection.  As well, the American Society of Reproductive Medicine, the European Society of Human Reproduction, and the Canadian Fertility Andrology Society have all stated that we should likely avoid helping to achieve pregnancy currently.  These recommendations are aimed to reduce burden on the healthcare system and avoid the theoretical or unknown consequences of pregnancy with COVID19. (Please see the recently published British guidelines, linked below). 
Because of this, we are announcing the following program changes:

  1. Effective immediately, all IUI cycles will be ceased
  2. Effective immediately, we will not be starting any new frozen embryo transfer cycles (FET) – those with established dates will proceed with their transfers
  3. IVF stimulations will continue per national guidelines, however all embryos will be frozen, with frozen embryo transfer once the pandemic resolves

Everybody currently affected by these program changes will be, or has been, contacted.  Please bear with us - communications are being organized by urgency.
While we understand the stress and anxiety of changing your treatment plans, please understand that these are extraordinary times in medical care, and we have to do whatever possible to ensure that we be safe and limit the spread of COVID-19 (the disease caused by sars-CoV-2). 

For some very supportive information, please see the British Guidelines on pregnancy in the COVID-19 era and the March 17th Canadian Fertility Andrology Society statement. 

 

UPDATE:  MARCH 17, 2020 7:15AM PST

The PCRM Crisis Management Team met for two hours today to review the Prime Minister’s address, and the BC Minister of Health press conference.  We are working with all of our staff to ensure we can continue to function and provide the safety for patient care excellence.  As you know, the COVID-19 disease course is changing daily, and our primary objective is ensuring that your care can continue in a safe manner.  Screening measures at all of our clinics are in place to limit anybody that may require self isolation, or have COVID-19 risks.  These individuals will be denied clinic access.  We are asking all patients not to bring in additional family members or children to the clinic.  As well, we are shifting as much as we can into telephone consultations and follow ups, so that your waiting period won’t be extended.  We will also be streamlining some services to ensure that the most urgent care is attended to first.  This is a rapidly shifting area, and as updates occur, we will be notifying you.
   

UPDATE:  MARCH 16, 2020 8:35AM PST

In response to the COVID-19 pandemic, PCRM now has a Crisis Management Team which will be implementing the most current public health care policies to ensure safety.  The Team meets daily to review and implement the most current guidelines, and ensure that what we are doing in all clinics aligns with the daily changes in practice.
Today we will be starting to minimize elective patient care, and maximize our focus on patients in the middle, or about to start treatments.  We will also be undertaking screening of patients both by phone, and also in person – ensuring that high risk individuals (those with recent travel, symptoms, or exposure) have their consultations via telephone rather than in person.

While there will undoubtedly be delays; we hope that our patients will work with us to ensure that we can provide the most safe and cautious environment for everyone. 

MARCH 13, 2020

As you are aware from multiple sources, our country is making a concerted effort to stop the spread of COVID-19.   The risks still remain low – but the precautions must remain high.  

Together, what are we doing?

  1. Patients who test positive for COVID-19 are asked not to attend the clinic and delay treatment until they are cured
  2. Patients who have a fever and a high-risk travel history, or close contact with infected person, are asked to delay their treatment for a minimum or 14 days or until they are cured (if they contract the virus)
  3. If you are in the middle of treatment, and are intending to travel, your treatment will be delayed until 14d of self-isolation is complete.  For those who will be missing their urgent appointments, we will do our best to still accommodate your appointment via telephone. 

Please follow your recommendations from the local health authority:

        1. Vancouver Coastal Health
        2. Alberta Health Services and here
        3. Island Health Services
        4. BC Centres for Disease Control

Fees:

  1. If a patient develops symptoms of COVID-19 infection during stimulation for IVF or FET, she will be instructed not to come to clinic. The cycle will be cancelled and fees will be held as a credit and applied to the next cycle. (Medications are non-refundable).
  2. If a patient develops symptoms of COVID-19 after egg retrieval, but before embryo transfer, she will be instructed to freeze-all.  Costs for subsequent FET would be as usual.
  3. Patients with recent travel outside Canada would be recommended to delay treatment for at least 14 days
  4. Resources on COVID-19 and pregnant woman can found here
  5. NEW!  Updated SOGC Committee Opinion - COVID-19 in Pregnancy

REGARDING PREGNANCY (Q and A)

Q: Are pregnant women more susceptible to infection, or at increased risk for severe illness, morbidity, or mortality with COVID-19, compared with the general public?

A: We do not have information from published scientific reports about susceptibility of pregnant women to COVID-19. Pregnant women experience immunologic and physiologic changes which might make them more susceptible to viral respiratory infections, including COVID-19. Pregnant women also might be at risk for severe illness, morbidity, or mortality compared to the general population as observed in cases of other related coronavirus infections [including severe acute respiratory syndrome coronavirus (SARS-CoV) and Middle East respiratory syndrome coronavirus (MERS-CoV)] and other viral respiratory infections, such as influenza, during pregnancy. Pregnant women should engage in usual preventive actions to avoid infection like washing hands often and avoiding people who are sick.

 

Q: Are pregnant women with COVID-19 at increased risk for adverse pregnancy outcomes?

A: We do not have information on adverse pregnancy outcomes in pregnant women with COVID-19. Pregnancy loss, including miscarriage and stillbirth, has been observed in cases of infection with other related coronaviruses [SARS-CoV and MERS-CoV] during pregnancy. High fevers during the first trimester of pregnancy can increase the risk of certain birth defects.

 

Q: How can I prevent infection?

The most effective way to prevent being infected is proper handwashing, alcohol based hand rubs -ABHR- (ideally over 70%), face masks for droplet spread prevention, and common sense.  The biggest threat to you are others who self declare infection risk, or who are infected already.  Remember, Infection control specialists are now advising that ABHR are very effective, unless your hands are visibly soiled – then soap and water are preferred.